Abdul assisted me with my CX-5 lease. I explained what I was looking for in price range and features. He was very professional and quick. I thought I was going to spend the entire day at the dealership but I did not. I had a little issue with my insurance because I had to open my own policy but Abdul knew how to handle it. Saiful was great and very personable.
He is very knowledgeable and quick. John was very helpful and even stayed a little later than closing time to help me leave with my car that day. The team at Koeppel Mazda are amazing everyone worked together and were on the same page.
I walked in at PM and left there at PM with my car. Abdul was great I have never had a sale person take the time to go over all features of a car. This was extremely helpful and he gave me a follow up call the next day. I would not go anywhere else. Thank you all for such an easy transaction. My mother is coming back to get a car from them. She was so happy with the customer service they provided me and my husband. Koeppel Mazda responded. Thank you for the 5 star rating! We are happy to hear how well our staff treated you.
Please contact us if there is anything more we could do for you. Koeppel Mazda The sales team at Koeppel makes it a pleasure to buy a car. The quality of service is second to none and I cant wait to buy my next car at Koeppel. We appreciate that you took the time to leave us a review.
Our team does their best to make sure every customer that comes in is taken care of. Let us know if there is anything more we could do for you! Orlando Alcaide handled my purchase of a CX I explained what features I was looking for and he got to work quickly in an extremely pleasant manner. I ended up being at the dealership for several hours -- and past closing -- because of an issue with my insurance company another employee was handling, and he stayed even though he has a family to make sure everything was taken care of.
When I picked up the car, he spent at least 20 minutes going over all the features. A few days later, he called me to see how things were going with the car and if I had any questions. A class act all around. I also dealt with Saiful Islam, the sales manager, and Steve Kontonicolaou, the finance manager, and both of them were a pleasant as well.
Thank you for taking the time to leave us a fabulous review! We are thrilled to have had the pleasure of working with you! It's always great to hear back from our customers and know that they felt taken care of, and were able to get what they were looking for! We truly hope to see you again in the future! Thanks again! Sincerely, Koeppel Mazda This was our third time for my wife and I and my daughter. We have dealt with the same two individuals since Saiful Islam and Jim Mendez. Jim is very courteous and willing to go the extra mile to please you. Each and every time for the last three vehicles for my daughter, he went out of his way to help her get the vehicle she wanted within her budget.
She earns a modest salary as a early childhood educator still dealing with student loans, amongst other expenses a young person faces today. Saiful extended the same concern for my wife by being able to keep her in the same vehicle with just a slightly higher monthly payment. Again he went out of his way to provide us the service and attention you would expect being a loyal returning customer. Saiful and Jim certainly Let you know that you are welcome and appreciated as a loyal customer.
They really know how to treat you. Well done Saiful and Jim, and good job Koeppel for having and keeping two great employees. Thank you for your loyalty to Koeppel Mazda, we very much appreciate you giving us your business for the last three vehicles you have purchased! Please contact us if there is anything else we can ever do to accommodate you! Have a great day! I've been doing my research extensively online for the Mazda 3 Hatch and why I should choose Mazda over its competitors. Attempting to convince my girlfriend who has only ever heard of BMW, Lexus, Mercedes and so on, I sought to convince her through features, driving comfortability and price.
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I arrived to the dealership on July 21, on one of the hottest days of New York. Weather reports stated that it would be above degrees Fahrenheit. Understandably, I would not dress in business causal attire and was dressed casually. I was in shorts, an over sized button down and some running sneakers. I arrived to the dealership after traveling 2 hours, walking 45 minutes in the heat just to see the car. I was really interested in it, promoting it to my friends and saying how Mazda has redone their hatch from beginning to end.
Arriving to the dealership and after speaking to the receptionist, I told them that I was here to test drive a car and I have an appointment. Not only did she not know who it was with, she had no record of it, despite her name Thamina in my text messages. Even after leaving the dealership, she sends me a text message asking if I can make it to the dealership that day?
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I was one of two customers there. There were 3 salesman available, and the finance manager Steve. After examining the car and not being approached by a sales rep for 5 minutes, I approached Jim and finally I got someone to talk to me.
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We test drove the car and it was great. Smooth ride and despite a lack of functionality vs the Honda Civic Sport Touring I was looking at, I was ready to talk prices. Here's where things go sour. I was treated like a child due to the way I was dressed and he was trying to talk me into putting a down payment for the car through shady business practices.
I told him what's the best offer you can do for the car, no bull, I don't want to put a down payment on the car, because I have no use for liquidity.
So no point in putting a down payment as cost in the end is the same. He comes back a while after speaking to his manager. He said that best base price would be 29 thousand. I've done my research for a month and argued to all my friends why the Mazda3 is the best of it's class. Fair Market Value for the car ranges from 28,, per Edmunds in my area. Then I was like why is there such a big difference? He said "This is the best I can do with no money down". I was baffled and offended. What does a down payment have to do with the pricing of the car?
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He continued to say well if you put a down payment, tax will be lower. He said "It'll lower your taxes in the long run". I told him it'll be the same because it's a MF not interest. I don't see why I would do this since I told you I don't need the liquidity every month. I then told him I'm thinking about 27K for the car, he then shows me the price of a similar car and the invoice for a similar car.
I told him, listen, we all know you can do lower than that. You get rebates and so on for the car. He said "No, not for this car. So you pay full price for cars with no rebates?
go site Is that how dealerships work? I literally cringed thinking wow, he's really trying to flease me right now. After getting up and saying call me if you change your mind. Which is reasonable, he says "No, call me when you're more reasonable.